Order Confirmation

Upon placing an order, an email will be sent to you for order confirmation and Payment Instructions. Upon receipt of your payment, a second email will confirm that your order is now being processed.

Should we be unable to fulfill your order or encounter a payment issue, we will reach out to you.

Shipping Confirmation

We have dispatched your notification regarding the shipment.

Once your order/s enters the processing stage, it will typically be shipped within 24-48 hours. You will receive an E-mail confirmation containing a tracking number and links to track your order, as well as our contact information for any inquiries.

Shipping methods

To access this information, refer to the Shipping Rates & ETA on https://powpil.com/shipping-rates-eta/.

We offer delivery to a variety of addresses, including your work, home, PO Box, or APO Address.

To ensure your future orders are convenient as well, you have the option to establish your Primary shipping address through the My Account page.

  1. The traditions and practices of a particular group or society.
  2. The social behavior and habits that are considered typical for a certain culture.

3. The established way of behaving or doing things within a specific community.

Customs

We operate from India and your order is considered an import by your local Customs. During the Customs processing, there may be a delay, so we advise ordering ahead to avoid any inconvenience. The wait time can range from a few days to up to 3 weeks in rare cases before you are contacted.

Delivery times

Typically, upon receiving your payment, we promptly send out your order within 24-48 hours of its placement. The delivery timeframe is then solely determined by the postal or shipping agencies.

Please refer Shipping Rates & ETA for the same.

If you are unable to receive your delivery, a notification will be left detailing the attempted delivery and providing instructions for rescheduling or retrieving your item from the designated post office within 4 weeks.

If your order is held by customs for pending import duties, there may be a delay of 3-21 days before you are contacted.

In the event that your order does not arrive within the standard delivery timeframe, we kindly ask for your patience as we investigate any potential delays or customs holds. This may require an additional 7 days to determine the status of your order. Rest assured, we are doing our best to ensure a timely delivery.

Reshipments and Lost orders

We are pleased to offer a reshipment or refund for any lost orders as long as you reach out to us within 8 weeks of the ship date. Please note that we are unable to accept any requests for reshipments or refunds made after this 8-week period.

We are pleased to resend any undelivered orders, subject to the following conditions:

There has been an extra week since the date of shipment, on top of the regular delivery time.

You have provided the correct shipping address.

In the event that you have provided an incorrect address, there will be a charge for replacing your order. Our billing team will reach out to you regarding the refund details once we receive the original order back. Please note that the refund process may take several weeks to months due to unpaid return postage.

Returns and Refunds

Returns and refunds are two common processes that involve the return of a product or receiving a monetary reimbursement. They often occur when a customer is not fully satisfied with their purchase or there is an issue with the product itself. These procedures can be initiated by the customer or the seller, depending on the situation at hand.

In the event that your order is damaged during transit or fails to be delivered, we will either re-ship your items or issue a full refund at your request.

In the case of receiving a partial order, you can expect to receive a full refund. You will only be charged for the item(s) that were actually received.

We kindly ask for a 30-business-day allowance from the shipment date of your order. Should you not receive it within this timeframe, or if you receive any notice that it has been put on hold or returned to the sender, please reach out to us at support@powpil.com and we will promptly address your concern.

Kindly be advised that for any inquiries or concerns regarding your order, please reach out to us via email at support@powpil.com.

Note: International Import/Border Fees are the responsibility of the Buyer.