We make every effort to fulfill all the orders placed.

Please be aware that some orders may not be able to be processed and will need to be cancelled. This could be due to factors such as limited quantities available for purchase, stock unavailability, or issues flagged by our credit and fraud avoidance department.

You will be notified by our Customer Care Team if any part of your order is cancelled. In the event that your credit card has already been charged, the charged amount will be refunded to your Card Account.

Should the customer choose to cancel

If you need to cancel your order, please reach out to our Customer Care team. As soon as we receive your cancellation notice, we'll proceed with canceling the order and returning the full amount. Keep in mind that if we have already processed or shipped your order, it will not be possible for us to cancel it. This may occur within 12 hours of placing the order in certain situations.

Customers may receive a refund for their purchase

For credit card payments, the refund will be processed back to the original payment method. In the case of check or money order payments, a refund will be issued via check or money order if it has not yet been deposited. Please note that checks or money orders can only be sent to the customer's billing address.

Normally, refunds are typically completed within 10 business days. However, if you have made your payment by Check or Money order, it may require additional time for the Check to reach your billing address and for the funds to be deposited into your account.

Please be aware that we are not liable for any delays in the crediting of funds to the Cardholder's credit card account, as this is overseen by their respective issuing bank.

If you have any inquiries, feel free to email us at support@powpil.com